Customer Intelligence
Multi-platform sentiment analysis across reviews, forums, support channels, and social media. Unmet needs identified. Brand perception mapped. Churn risks flagged.
Why most approaches fall short
Customer surveys have a 2-5% response rate and massive selection bias. The customers who respond aren't representative. The ones who leave silently never tell you why. Meanwhile, they're telling everyone else on forums, Google Reviews, and social media.
How we solve it differently
We mine every public conversation about your brand — reviews, forums, social media, support communities, comparison sites — and build a complete picture of what customers actually think. Not what they tell you in a survey. What they tell each other when you're not listening.
Every angle, covered
Each report is built to your specific situation — but these capabilities come standard.
Multi-Platform Sentiment Tracking
Unified sentiment analysis across Google Reviews, Yelp, Twitter/X, Facebook, community forums, G2, Trustpilot, BBB, and 50+ platforms.
Unmet Needs Identification
What do customers wish you offered? We find the feature requests, complaints, and workarounds buried in thousands of conversations.
Brand Perception vs. Competitors
Side-by-side comparison of how customers perceive you versus each competitor. Where you win. Where you lose. Why.
Churn Risk Signals
Identify patterns that predict customer loss — increasing complaints, competitor mentions, sentiment decline — before they leave.
Segment-Level Analysis
Break down sentiment by customer segment, geography, product line, or any dimension. Different customers have different experiences.
Trend Trajectories
Is satisfaction improving or declining? We show the trajectory over 1, 3, and 5 years with leading indicators.
How it works
Four rigorous stages. No shortcuts, no recycled templates.
Brand Mapping
We identify every platform where your customers talk — reviews, forums, social, communities — and calibrate our collection.
Comprehensive Mining
AI agents scan every mention across all platforms, categorize sentiment, extract themes, and score urgency.
Pattern Analysis
Cross-reference findings to identify systemic issues vs. outliers. Map sentiment trajectories over time.
Action Plan
Prioritized list of customer issues, unmet needs, and competitive gaps — with specific recommendations.
Customer Intelligence FAQ
Hear what your customers won't tell you directly
We mine every conversation about your brand across 50+ platforms. The truth is out there — let us find it.